Vensa Patient Portal

An end-to-end beautiful project that aims to increase access to health and the better well being of New Zealanders.

Project Overview

On an ongoing 2 years project, I've been lucky to be part of the Vensa vision of creating an unique experience for patients to connect to their health providers, increasing accessibility of health for New Zealanders, soon to go global.

Client Vensa Health
Industry Health Industry
Role UX Lead - researcher - designer
Year 2018
My role

As a VP of User Experience, I've lead the team of Design and front-end development, running workshops, research, design and mentorship of the design thinking process while engaging the whole company on this beautiful UX Journey.

Being a computer scientist with a background in project management, had played an important key to this role, where Vensa needed strong UX skills that could manage the development process and guide the team through an agile framework.

On this project, I have planned and executed research, strategy, architecture, prototypes, designs, A/B testing and many different UX touch points while managing a smart and agile team to ensure we deliver faster interactions with quality in every single delivery.

I have also heavily participated in business analysis and decisions that helped us build the right product for the market.

Vensa challenge
01.Think big, go global

Vensa had already a big picture of how the platform would be. At that time, it was all together to be released as a single product, turning into years of development that we couldn't afford as we had a deadline to be in the market in few months.

The challenge with this Patient Portal, was to create a massive platform that would hold multiple features to be released at first with a small functionality but designed powerfully enough to gradually expand as the new add-ons get featured over time.

02.How to release fast with the available development resource

In a team of limited amount of developers, the agile UX for deliveries and interactions could be dramatically affected. So, the chunks of deliveries for validation should be as smallest as possible but good enough to delight our users and primary customer needs for a quick validation of the UX dynamics.

Breaking down the whole project into valuable chunks of MVP's was a big challenge to be cautiously worked on with right decisions for its success.

Design thinking and creative process
Individual commitment with a creative and collaborative team
The Design Process
There was a lot of room for trying out different approaches on design process methodologies over the 2 years project.

As the product and the team were getting more mature, we were adapting to the ongoing process and the rapid changes of business needs as we go.

The first approach was the popular Diamond process, as we were in a stage of defining what to build and learn fast from the discoveries.

We then tried different approaches such as the google design sprint for some cases where we had already a strong research but needed a fast development of the idea.

The core design thinking process, in other hand, remained strong as we tried different approaches: Emphasize, Research the product and users, Define, Create, Test and interact with the findings.

We end up on creating a flexible methodology culture where we could adapt based on our current needs. This way we could move inspired, excited, fun and faster.

The great experience from working with this awesome team is that there was always excitement and open minds for trying new process as the maturity of the project were requesting different approaches.

For instance, the way our heavy research was segmented on the beginning of the project wouldn't fit for a fast development of small parts of the system. We could then reutilise the learnings of the past creative processes and try a faster methodology with that primary knowledge in hand.

Not working on a set on stone methodology, and being open for trying new ones was the key for the success of this project.

01.Discovery and Definition
We started out with workshops involving the company, doctors, nurses, health practitioners and patients to understand what we know and what we don't know about what we were building.

As it was a serious project that involves medical information going across multiple platforms, we had to be careful with how we present the data in a safe way.

After a valuable time dedicated on the first research phase with multiple methods involving interviews and workshops, the team had more clarity on how the platform would work and how the functionalities would talk between them.

02.Development, testing and deliveries
As we released our first application on the platform with a simple design to engage our users, we decided to get them involved on our project and validate what valuable feature would be developed next.

By using user feedback and fake doors through their experience we understood where was the gold mine of prioritization of what should be released next, avoiding building weak engagement features.

This way, we would design the right thing at the right time while prioritizing the patient/medical center needs without losing the engagement along the way.

03.A design solution for a big architecture with modular releases
For a big platform architecture that would have an ongoing release of new features, we decided to go as a modular design system. With that, we would have a big plan of deliveries and add on to the platform in a seamless way without having to build a new design approach for every feature release.

With a modular design approach, we saved the cost and time of development so we could grow faster and consistent.
It has been a pleasure to be part of this exciting journey that will truly and effectively increase access to health services around the world.
2018